It’s important to note that once your order reaches its final destination, your order may be subject to import duties and taxes, which is paid by the customer. Please contact your local customs office for further information.
Shipping and Returns
How much does shipping cost?
We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.
We processes orders between Monday and Friday. This includes order verification, tailoring, quality check and packaging. Orders will be processed within 2-3 business days from the order date and then shipped the next day after the processing day.
You shall receive an email from us with the tracking numbers as soon as your order is shipped.
Once shipped, most of our deliveries happen within 5-7 business days, depending on where you are located. We encourage you to provide your phone number at the checkout page so that our shipping carriers can reach out to you to coordinate the delivery, if needed.
Please note that we do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
We offer 30 Day Money back guarantee! If you are not 100% satisfied with your ClinicRed purchase, you can return your order to us within 30 days of purchase, for a Full Refund of your purchase price.
Please email us at firstname.lastname@example.org and we shall sort it out for you.
When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to ClinicRed. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by ClinicRed for damage or missing accessories. Refunds are processed back to the payment method used in the original order.
Any shipment that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat AUD 70 fee per carton/box for shipping/warehousing/receiving charges.